Shipping Policy

At Elite Lumens, we are dedicated to ensuring that your orders are delivered efficiently and securely. Please review our Shipping Policy for details on how we handle shipping and delivery.

Orders are typically processed within 1-2 business days. If an order is placed after 2 PM or on weekends and holidays, it will be processed on the next business day. Once your order is placed, you will receive an email confirmation with your order details. You will also be notified when your order has been shipped.

We offer standard shipping on all orders, with delivery typically taking 5-7 business days, depending on your location. For those needing quicker delivery, we provide expedited shipping options at an additional cost, with delivery times varying based on the option selected during checkout. Shipping rates are calculated based on the weight of your order and your delivery location, and the final shipping cost will be displayed at checkout before you complete your purchase.

We offer free standard shipping on orders over a certain amount, with the minimum purchase amount for free shipping specified on our website. This may vary depending on promotions or sales events. Free shipping is available for standard deliveries within specific regions, but certain items, such as oversized or heavy products, may not qualify.

Delivery times are estimates and begin from the date of shipping. Elite Lumens is not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control. Once your order is shipped, you will receive a tracking number via email, which you can use to track the status of your delivery online.

We currently do not offer international shipping and only ship within the [insert region or country]. Additionally, we do not ship to PO Boxes, so please provide a physical address for delivery. Certain remote or restricted areas may not be eligible for delivery, or may incur additional shipping charges. If your address falls into this category, we will notify you accordingly.

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged items and packaging. We will assist you with a replacement or refund. In the event that your package is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to locate your package or provide a suitable resolution.